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Help with your purchase

Why is my credit card not accepted?

Some financial institutions have chosen to restrict the use of their debit cards in e-commerce transactions.


Can I buy if my card is from another country?

Yes, all VISA and MASTERCARD cards are accepted, however there are some restrictions for each bank. Remember that shipments can only be made within the Mexican Republic.


Can I combine payments from my card with gift cards?

Yes, when you complete your order, the balance of the gift card is applied to the total and the difference will be charged to your card.

Why is the gift certificate the best gift actually?

A gift not only shows care but is also a reminiscent of the person who gave it.

Choosing gifts for friends is easier because you know their habits and preferences.

Buy a gift certificate


What about the people you know least?

There is hardly a person who wants their gift to collect dust in the closet and get thrown away during cleaning or to give it as a gift to someone else.

Buy a gift certificate


What is the delivery cost and delivery time of my product?

The cost and delivery time of your order are estimated online at checkout.


How is the delivery cost of my order calculated?

The estimate is made according to the weight of the items and their destination.


Up to which place can my order be delivered?

We deliver orders anywhere within the Mexican Republic.


¿Do you have free shipping?

If the total of your order amounts to $ 499 or more, we will deliver your order anywhere in Mexico for FREE


Which are your shipping methods??

Through the main couriers (DHL and UPS)


¿Do I have to pick up my order?

Courier services will deliver your order directly to your door.

What happens if I have to make a return, exchange or cancellation of a product?

Please consult our policy of returns, exchanges and cancellations, to offer you a more complete overview


¿Por qué mi tarjeta de débito no es aceptada?

Algunas instituciones financieras han optado por restringir el uso de sus tarjetas de débito en transacciones de e-commerce.

¿Puedo comprar si mi tarjeta es de otro país?

Si, todas las tarjetas VISA y MASTERCARD son aceptadas, sin embargo existen algunas restricciones particulares de cada banco. Recuerda que los envíos pueden efectuarse únicamente en el interior de la República Mexicana.

¿Puedo combinar pagos de mi tarjeta con tarjetas de regalos?

Sí, al momento de completar tu pedido se aplica el saldo de la tarjeta de regalo al total y la diferencia la cobraremos a tu tarjeta.

Certificados de regalo

¿Por qué el certificado de regalo es el mejor regalo hoy en día?

Un regalo no solo muestra cuidado, sino que también recuerda a la persona que lo dio.

Compré un certificado de regalo

¿Por qué el certificado de regalo es el mejor regalo hoy en día?

Elegir regalos para amigos es más fácil porque conoce sus hábitos y preferencias.

Compré un certificado de regalo

¿qué pasa con las personas a las que conoces menos?

Difícilmente hay una persona que quiera que su regalo acumule polvo en el armario y se tire durante la limpieza o se lo dé como regalo a otra persona.

Compré un certificado de regalo